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"Seamless Care, Responsible Access: Navigating Refill Requests with Your Health in Mind."

Medication Refill and Policy Guidelines:

At Tranquility, we prioritize the safety and well-being of our patients. Please be aware of our Medication Refill Policy to ensure a smooth and secure process:

1. Refill Requests:

  • Medication refills are only facilitated through regularly scheduled appointments.

  • Missed, canceled, or unattended appointments may result in a denial of refill requests.

  • Pharmacy-initiated calls or faxes will not be honored. Refills require a scheduled appointment with no exceptions.


2. Lost Prescriptions:

  • In case of a lost prescription, a police report is mandatory.

  • Refilling lost prescriptions for controlled substances is not permitted.

  • Controlled substance refills are restricted to 30 days from the last fill date.


3. Controlled Substances:

  • Early refills for controlled substances are not authorized.

  • Patients on controlled substances require monthly appointments for refills.

  • An annual in-person visit is mandatory for continued access to controlled substances.


4. Medication Reactions:

  • In the event of a severe medication reaction, proceed to the nearest emergency room or call 911.

  • During normal business hours, emergency visits may accommodate medication adjustments on the same day.

  • For non-emergencies, use the provided link at the bottom of the page to message the nurse and/or request a refill.


Your adherence to these guidelines ensures a safe and effective medication management process. We appreciate your understanding and cooperation. For any inquiries or concerns, please utilize the provided link to communicate with the nurse or request a refill.

"Experience Effortless Transitions! Our Pharmacy Change Policy is Your Guide to Moving Prescriptions with Ease."

Tranquility Behavioral Health LLC & TMS Center Pharmacy Change Policy: Our goal at Tranquility is to provide you with a seamless experience when it comes to pharmacy changes. Please review our policy for a clear understanding:

  1. Processing Fee:

    • A nominal fee of $15 is applicable for pharmacy changes to cover administrative costs.

  2. Processing Time:

    • Kindly allow up to 48 hours for us to process your pharmacy change request efficiently.

  3. Schedule II Medication Change:

    • If you are switching to a different Schedule II medication, an appointment is mandatory to facilitate the change effectively.

  4. Request Procedure:

    • Utilize our Updox nurse messaging system to initiate a pharmacy change request.

    • [Click here] for quick access to the Updox nurse messaging system.


We aim to make your transition between pharmacies as smooth as possible. We appreciate your cooperation with these guidelines.

If you have any questions or need further assistance, please feel free to reach out to our office. Thank you for choosing Tranquility Behavioral Health LLC & TMS Center for your mental health care needs.

"Empowering Health, Ensuring Safety: Our Medication Refill Policy Puts Your Well-being First – Schedule, Secure, Thrive."

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